All of the Following Are Service Quality Dimensions Related to Follow-Up

question 85

Multiple Choice

All of the following are service quality dimensions related to follow-up except

• A) ethics.
• B) reliability.
• C) tangibles.
• D) responsiveness.
• E) empathy.

---

Definitions:

Annuity

A financial product that pays out a fixed stream of payments to an individual, primarily used as an income stream for retirees.

Internal Rate of Return Method

A financial analysis tool used to evaluate the profitability of investments. It is the rate of return at which the net present value of all cash flows (positive and negative) from a project or investment equals zero.

Capital Investment Analysis

The process of evaluating and selecting long-term investments that are in line with the goal of investors' wealth maximization.

Risky Decisions

Choices or judgments made under conditions of uncertainty that have the potential to result in significant loss or gain.