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While It Is Relatively Easy to Offer Customers Internet Options

question 122

Multiple Choice

While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.


Definitions:

White-collar Crime

White-collar crime involves financially motivated, nonviolent crime committed by business and government professionals, typically involving fraud, embezzlement, or other forms of deception.

Businesspersons

Individuals engaged in commercial, industrial, or professional activities with the aim of generating profits through the provision of goods or services.

Offenses

Acts that are forbidden by law and subject to criminal or civil penalties.

Fifth Amendment

A provision in the U.S. Constitution that guarantees various rights related to legal proceedings, including the right against self-incrimination.

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