As an Omnichannel Retailing Operation Matures, as in the Case

question 136

Multiple Choice

As an omnichannel retailing operation matures, as in the case of Walmart, what tends to happen to its organizational structure?

• A)separation of all operations
• B)escalation of costs across all channels
• C)growth of retail channel and diminishment of Internet channel
• D)operational integration of all channels
• E)growth of Internet channel and diminishment of retail channel

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Definitions:

Control Limits

Statistical boundaries within a control chart that indicate the acceptable range of performance or variation for a process or activity.

ISO 9000

A set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system.

Standardization

The process of developing and implementing technical standards to ensure consistency, safety, and interoperability of products or systems.

Ishikawa Diagram

A visual tool used to identify, explore, and display the possible causes of a specific problem, also known as a fishbone diagram.