Which of the Following Refers to Variability in a Service's

question 118

Multiple Choice

Which of the following refers to variability in a service's quality?

• A) heterogeneity
• B) perishability
• C) service gap
• D) delivery gap
• E) communications gap

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Definitions:

Span Of Control

The number of direct reports to a given manager.

Direct Reports

Employees who report directly to a manager or supervisor.

Organizational Structure

The system of tasks, workflows, reporting relationships, and communication channels that links the diverse parts of an organization.

Lack Of Communication

The failure to effectively exchange information, leading to misunderstandings, errors, and inefficiencies in organizational contexts.