Effective Service Recovery Entails All of the Following Except

question 55

Multiple Choice

Effective service recovery entails all of the following except

• A) listening to the customer.
• B) estimating the damage.
• C) providing a fair solution.
• D) resolving the problem quickly.
• E) involving customers in the service recovery where possible.

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Definitions:

Expression

A combination of symbols, values, and operators that, when evaluated, results in a single value; used in mathematics, programming, and logic.

Default View

The initial or preset display mode or perspective of an application, document, or system when first opened or accessed.

Option Group

A collection of options presented in software or web interfaces, allowing the user to select one choice from a set; commonly used in forms and surveys.

Attachment Data Type

In database management, a field type meant to store files such as images, documents, or other multimedia as part of the database records.