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The ________ gap can be closed by getting employees to meet or exceed service standards when the service is being delivered by empowering service providers, providing support and incentives, and using technology where appropriate.
Perceptual Screens
The mental filters through which individuals view the world, shaped by experiences, biases, and beliefs, affecting their perception.
Interpersonal Communication
The exchange of information, feelings, and meanings between two or more people through verbal and/or non-verbal methods.
Persuasive Leaders
Leaders who are skilled in influencing or convincing others to understand and support their vision or ideas.
Effective Supervisors
Leaders who excel in guiding and managing their teams, ensuring high performance, satisfaction, and achievement of goals through strong communication, support, and management skills.
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