Colin Has Been Directed by His Boss to Determine If

question 96

Multiple Choice

Colin has been directed by his boss to determine if the company is meeting customers' service quality expectations. One of Colin's problems is that services are ________, making evaluation of service quality difficult.

• A) quantifiable
• B) substantial
• C) unequally distributed
• D) intangible
• E) indefinable

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Definitions:

Freshwater Fishes

Fish species that live in bodies of freshwater like rivers, lakes, and ponds, as opposed to saltwater habitats.

Nitrogenous Wastes

Waste products that contain nitrogen, such as urea and ammonia, resulting from the metabolism of proteins.

Distal Convoluted Tubule

A portion of kidney nephron between the loop of Henle and the collecting duct system where selective reabsorption and secretion of ions occurs to maintain blood pH and electrolyte balance.

Reabsorption

The process by which substances are taken back into the bloodstream from the kidneys or other tissues.