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What Should a Service Provider Do When a Customer Gets

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What should a service provider do when a customer gets emotional about the service failure?


Definitions:

Body Maintenance

The biological processes and behaviors that keep the body functioning properly, including repair and immune responses.

Basic Visual Information

The fundamental elements of what the eye perceives, such as color, shape, boundaries, movement, and spatial relationships.

Luminance

A measure of the intensity of light emitted from a surface per unit area in a given direction, which is used to describe the perceived brightness of an object.

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