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Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.
Risk-Free Rate
The theoretical rate of return of an investment with zero risk, often represented by government bonds.
Expected Market Rate
The anticipated return that investors predict they will receive from an investment in the financial markets.
Systematic Risk
The risk associated with market fluctuations that cannot be mitigated through diversification, affecting all investments across the board.
Relevant Risk
The portion of an investment's risk that cannot be eliminated through diversification, also known as systematic or market risk.
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