By Changing a Standard from "Be Nice to Customers" to "Greet

question 92

Multiple Choice

By changing a standard from "be nice to customers" to "greet every customer with a smile," a services marketing manager has created a(n) ________ goal.

• A)insurmountable
• B)invisible
• C)empowerment
• D)measurable
• E)inseparable

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Definitions:

Blood clot

A mass formed from platelets and fibrin in the blood to stop bleeding, but can be dangerous when formed inside veins or arteries obstructing blood flow.

Plasma

The fluid component of blood, in which formed elements are suspended; makes up 55% of blood volume.

Formed elements

The solid components of blood, including red blood cells, white blood cells, and platelets, which are crucial for various bodily functions such as oxygen transport and immune response.

Erythrocytes

Red blood cells responsible for carrying oxygen throughout the body.