Today, Almost Every Sales Rep Can Immediately Check the Company's

question 126

Multiple Choice

Today, almost every sales rep can immediately check the company's inventory and production schedule electronically. This allows sales reps to sell what is available and make promises to customers that they can keep. This technology has improved service delivery through

• A)access to a wide variety of services.
• B)greater control by customers over service delivery.
• C)increased zone of tolerance.
• D)greater ability to obtain information.
• E)saving customers time.

---

Definitions:

Replication

The process of duplicating a study or experiment to verify its findings in a different context or with a different sample.

Qualitative Research

A research method that seeks to understand human behavior through observation, interviews, and analysis of text and visual data, focusing on subjective experiences.

Quantitative Research

Research methods emphasizing objective measurements and statistical or numerical analysis of data collected through polls, questionnaires, and surveys.

Text Messaging

The process of sending short electronic messages between mobile phones or other digital devices.