Charles Wants to Survey Recent Customers About the Quality of Service

question 77

Multiple Choice

Charles wants to survey recent customers about the quality of service they received at his small auto service dealership.He has customers' mailing and e-mail addresses.Charles will likely use an online survey primarily because it offers

• A) relatively low response rates.
• B) the ability to share video with respondents.
• C) the ability to ask sensitive questions with anonymity.
• D) fast responses at a lower cost.
• E) the opportunity to survey both existing and potential customers.

---

Definitions:

Milgram's Experiment

A series of social psychology experiments conducted by Stanley Milgram, measuring the willingness of participants to obey an authority figure instructing them to perform acts conflicting with their personal conscience.

Obedience

Obedience is the act of following orders or instructions, typically from a figure of authority.

Psychological Distance

refers to the perception of when events occur and how distant an object is to an individual in terms of time, space, social distance, and hypotheticality.

Administration Of Shocks

A controversial method used in psychological or medical research, where electric shocks are administered to subjects under controlled conditions to study behaviors or responses.