The Number of Participants Who Discontinue Their Use of a Service

question 124

Multiple Choice

The number of participants who discontinue their use of a service divided by the average number of total participants is called

• A) churn.
• B) customer retention.
• C) customer lifetime value.
• D) cancellation cost.
• E) customer loyalty.

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Definitions:

Policy Area

A specific domain or sector within public policy where focused policy making, analysis, and implementation occurs, such as healthcare, education, or environment.

Federal Mandates

Directives issued by the federal government that require state and local governments to comply with certain rules and regulations, often without providing corresponding funding.

Social Federal Legislation

Social Federal Legislation refers to laws passed by the national government to address social issues and needs, such as health, education, and welfare.

Civil War

A war between citizens of the same country.