Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

---

Definitions:

Job Satisfaction

A positive emotional state resulting from the appraisal of one's job or job experiences, heavily influencing motivation and engagement.

Job Performance

The level of effectiveness and efficiency with which an employee carries out their job responsibilities and tasks.

Organizational Commitment

The psychological attachment or loyalty of an employee towards their organization.

Job Satisfaction

The level of contentment employees feel about their work, which can affect their productivity and loyalty to the company.