Jamie, a Sales Manager for an Industrial Materials Company, Reviews

question 114

Essay

Jamie, a sales manager for an industrial materials company, reviews each sales representative's performance quarterly. She knows business has been good, but is surprised to see some reps are selling much more than their goals while others are not meeting their goals. What should Jamie do?

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Definitions:

Conflict

A struggle or clash between opposing forces or interests, which can be interpersonal, intra-personal, or international.

Direct Coping

Involves confronting a stressful situation head-on and attempting to address or resolve the problems causing stress.

Withdrawal

The process of reducing or stopping the intake of a substance to which one has become addicted, often accompanied by unpleasant symptoms.

Hassles

Minor irritations and annoyances that are part of everyday life and can accumulate to impact one's mental health and well-being.