Fourteenth National Bank Prides Itself on Offering Better Service Than

question 67

Multiple Choice

Fourteenth National Bank prides itself on offering better service than any of its competitors.If this is accurate,and if customers recognize and value Fourteenth National's superior service,the bank creates and delivers value through

• A) promotional excellence.
• B) product excellence.
• C) operational excellence.
• D) global excellence.
• E) customer excellence.

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Definitions:

Operating Objectives

Operating objectives direct activities towards specific performance results.

Intrapreneurship

The practice of promoting innovation within the organizational structure by allowing employees to act as entrepreneurs, leveraging company resources and capabilities for new venture creation.

Entrepreneurial Behaviour

Involves actions and attitudes that individuals exhibit to undertake new ventures, including innovation, risk-taking, and proactiveness.

Large Organisations

Entities that operate on a vast scale, often with extensive human and capital resources, complex structures, and wide geographical reach.