LMX Challenged the Assumption That Leaders Treated Followers in a Collective

question 44

True/False

LMX challenged the assumption that leaders treated followers in a collective way,as a group,using an average leadership style.

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

Understand strategies for motivating and training staff to deliver excellent service.

Analyze how service providers can address the challenges of service failures and recovery.

Understand the concept and stages of the diffusion of innovation.

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Definitions:

Investment Center

A business unit or segment that is responsible for its own revenues, expenses, and investments, and its performance is measured by its return on investment (ROI).

Return On Investment

A measure used to evaluate the efficiency or profitability of an investment, calculated by dividing the profit from an investment by the cost of the investment.

Residual Income

The amount of income that an individual has after all personal debts, including the mortgage, have been paid. In a corporate context, it's the profit remaining after deducting the cost of capital.

DuPont Formula

A formula that breaks down Return on Equity into three parts: profitability, operating efficiency, and financial leverage, to analyze a company's financial health.