Service Variability Means That _ _

question 49

Multiple Choice

Service variability means that _ _.

• A) services cannot be stored for later sale or use
• B) the evaluation of services is subjective and changes from customer to customer
• C) service quality depends on when, where, and how they are provided
• D) services can be separated from their providers
• E) services cannot be seen, tasted, felt, heard, or smelled before they are bought

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Definitions:

Cognitive Behavior Therapy

A psychotherapeutic treatment aimed at changing patterns of thinking or behavior that are behind people's difficulties, and so changing the way they feel.

Psychodrama

A form of psychotherapy where individuals enact or role-play events from their lives under the guidance of a therapist.

Highly Structured

Pertains to something organized in a clear, well-defined manner, often with strict rules or guidelines.

Several Years

A generic term referring to a period extending over multiple years, typically used to denote a significant duration of time.