A Salesperson Who Wants to Record Customer Contact Information as Well

question 98

Multiple Choice

A salesperson who wants to record customer contact information as well as customer preferences and details about customers' interactions with the company would use

• A)the FAB method.
• B)a CLV system.
• C)an order-getting system.
• D)an order-taking system.
• E)a CRM system.

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Definitions:

New Public Management

An approach to running public service organizations that is inspired by private sector principles and practices, emphasizing efficiency, performance measurement, and a service-oriented culture.

Solidarity Unionism

A model of labor organizing that emphasizes direct action and mutual support among workers, bypassing formal union structures and legal recognition processes.

Co-determination

A practice where workers have a role in the management and decision-making processes of a company, often through representation on boards.

Fortress Unionism

A union strategy focused on protecting the interests of current members, often through defensive tactics, rather than seeking to organize new members.