The Emphasis on Keeping Customers for Long Periods of Time

question 51

Short Answer

The emphasis on keeping customers for long periods of time is the central focus of customer ________ value and the reason firms focus on customer relationships.

---

Definitions:

Social Time Clock

refers to societal expectations or norms regarding the timing of life events and milestones, such as education, marriage, and retirement.

Conflict Theory

A sociological perspective that sees social life as a competition, and focuses on the distribution of resources, power, and inequality.

Morphogenesis

The biological process that causes an organism to develop its shape and structure.

Power Balance

The distribution of power among entities in a group, organization, or society, aiming for equilibrium where no single entity overwhelmingly dominates.