While Poor Customer Service Is Almost Guaranteed to Frustrate Customers

question 65

True/False

While poor customer service is almost guaranteed to frustrate customers, having good customer service will always make customers happy.

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Definitions:

Precision

The degree to which repeated measurements under unchanged conditions show the same results.

Psychological Research

A field of study that employs various methodologies to investigate individual and group behaviors and the underlying psychological processes.

Case Studies

Research method involving an up-close, in-depth, and detailed examination of a subject of study (the case), as well as its related contextual conditions.

Autism

A developmental disorder characterized by difficulties with social interaction and communication, and by restricted and repetitive behavior.