Maintaining and Enhancing Good Customer Relationships Begins with a Company

question 149

Multiple Choice

Maintaining and enhancing good customer relationships begins with a company culture that

• A)eliminates employee empowerment.
• B)strives to increase brand recognition.
• C)places customer service as a high priority.
• D)focuses on being a market share leader.
• E)fosters employee satisfaction.

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Definitions:

Cleavage

The tendency of a mineral to break along flat, even surfaces as a result of weak bonding in certain directions in the mineral's crystal structure.

Fracture

a break or crack in rock or bone, often resulting from stress or impact.

Silicon Tetrahedron

A structural unit in silicate minerals, consisting of a silicon atom surrounded by four oxygen atoms in a tetrahedral arrangement.

Silicate Minerals

minerals that contain silicon and oxygen, often forming the majority of the Earth's crust.