What Is the Best Source of Information About In-Person Customer

question 32

Multiple Choice

What is the best source of information about in-person customer interactions and is particularly helpful in gathering specific customer information such as contact information and purchase preferences?

• A)Facebook and Twitter postings
• B)sales personnel
• C)competitor sales data
• D)e-mails to customer service
• E)sweepstakes entries

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Definitions:

Planning

The process of developing strategies, outlining tasks, and preparing actions to achieve specific goals or objectives.

Advocacy Situations

Circumstances in which support, defense, or promotion of a particular cause or policy is needed or carried out, often requiring vocal, active efforts.

Resources

Assets, materials, and other items necessary for individuals or organizations to function or achieve their goals.

Effective Case Advocacy

The process of actively supporting and representing a person or group to achieve their rights or needs in a specific case.