Which of the Following Is Not an Outcome of Providing

question 120

Multiple Choice

Which of the following is not an outcome of providing more responsive customer care?

• A)reduced competition
• B)higher brand loyalty
• C)reduced customer turnover
• D)greater profits
• E)stronger word-of-mouth

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Definitions:

Type A Behavior

is characterized by competitiveness, urgency, aggression, and an extreme commitment to work, perceived as a risk factor for heart disease.

Heart Disease

A range of conditions that affect the heart, including coronary artery disease, heart rhythm problems (arrhythmias), and heart defects among others, often characterized by blocked or narrowed blood vessels.

Behavioral Tendencies

Inclinations or propensities to act or behave in certain ways, often influenced by genetic, environmental, and psychological factors.

Positive Affect

A dimension of mood that involves feelings of joy, enthusiasm, and contentment.