The Two Methods That Encompass Customer Service Activities Are

question 78

Multiple Choice

The two methods that encompass customer service activities are

• A)human and mechanical.
• B)internal and external.
• C)immediate and long-term.
• D)customer-initiated and company-initiated.
• E)face-to-face and over-the-phone.

Understand the factors contributing to the successful adjustment to new cultures.

Recognize the importance of personal attributes for employees in international assignments.

Learn the significance of global organizational learning and knowledge sharing across cultures.

Identify the potential benefits and complaints regarding multinational corporations in host countries.

---

Definitions:

Short-Term Memory

The part of the memory system where small amounts of information can be stored for a short period of time.

Sensory Memory

The shortest-term element of memory, which acts as a buffer for stimuli received through the senses, lasting up to several seconds.

Long-Term Memory

Refers to the phase of memory responsible for storing information for an extended period, ranging from a few minutes to a lifetime.

Sensory Memory

The shortest-term element of memory that allows individuals to retain impressions of sensory information after the original stimulus has ceased.