Which Measure of Customer Service Effectiveness Focuses on Trends in Repeat

question 20

Multiple Choice

Which measure of customer service effectiveness focuses on trends in repeat buying from current customers?

• A)customer loyalty
• B)abandonment rates
• C)customer service website experience
• D)relationship surveys
• E)post-incident surveys

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Definitions:

Wall Street Journal

A prestigious international daily newspaper focusing on business, finance, and world news.

Partisan

A committed member or supporter of a political party or cause, often showing a biased, emotional allegiance.

Average American

A term often used to describe a typical or representative individual from the United States, based on various demographic or statistical measures.

Forms Of Media

Various means of communication and expression, including print, digital, broadcast, and social platforms, used to convey information or entertainment.