The First Step in the Customer Relationship Management Process Is

question 63

Multiple Choice

The first step in the customer relationship management process is to

• A)understand how customers interact.
• B)identify current customers.
• C)store and analyze information.
• D)gather specific customer information.
• E)utilize analysis to build customer relationships.

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Definitions:

Dopamine

A neurotransmitter involved in many functions, including mood, sleep, learning, and the reward system, influencing both movement and emotional responses.

Acetylcholine

A neurotransmitter in both the central and peripheral nervous systems that plays a crucial role in muscle contraction and the modulation of alertness, memory, and learning.

GABA

Gamma-Aminobutyric Acid, a neurotransmitter in the brain that inhibits nerve transmission, playing a role in reducing neuronal excitability.

Glutamate

A major excitatory neurotransmitter in the nervous system involved in memory, learning, and brain development.