Which of the Following Statements Regarding the Role of Salespeople

question 318

Multiple Choice

Which of the following statements regarding the role of salespeople is most accurate?

• A)Salespeople have little say in a company's account management policies.
• B)Salespeople truly know their customers and therefore are the best resource for segmenting and selecting target markets.
• C)Salespeople are the most highly trained of all a firm's employees and therefore have the greatest job security.
• D)Salespeople create customer value by providing follow-through after the sale.
• E)Salespeople are traditionally given greater authority than other company employees and therefore can offer customers the best financial terms for their purchases.

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Definitions:

Union Shops

Workplaces where employees are not required to join a union as a condition of employment, but must join within a certain time period after being hired.

Union Dues

Fees paid by members to their respective unions, typically used to fund the activities and operations of the union, including bargaining and legal representation.

Binding Arbitration Clause

A provision in a contract that requires disputes to be resolved by arbitration, with the decision being final and enforceable by law.

Arbitrator's Decision

A binding determination made by an arbitrator, an impartial third party chosen to resolve a dispute, within the context of arbitration proceedings.