A Representative from AT&T Called Dr

question 307

Multiple Choice

A representative from AT&T called Dr. Michaels after he switched to its new U-verse telephone system. The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service. This is an example of __________ call.

• A)an assumptive
• B)a preemptive
• C)a follow-up
• D)a prospecting
• E)a courtesy

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Definitions:

Performance Item

A task or action in an assessment or evaluation that requires individuals to demonstrate their ability, knowledge, or skill.

Wechsler Tests

A series of standardized tests used to evaluate cognitive and intellectual abilities in children and adults.

Intelligence

The capacity to acquire knowledge from experiences, address challenges, and apply understanding to adjust in novel contexts.

Stanford-Binet IQ

An individually administered intelligence test that was first revised from the Binet-Simon Scale and is used to assess intellectual abilities and cognitive strengths and weaknesses.