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Figure 12-2
-Intermediaries perform three basic functions in a marketing channel. In Figure 12-2 above, Box A represents
Decision-Making
The cognitive process of selecting a course of action among several alternatives to achieve a desired objective.
Spotlight Question
A probing question designed to uncover deep insights, typically used to focus attention on specific issues during discussions or interviews.
Implied Warranty
A legal guarantee that a product will meet a minimum level of quality and functionality, assumed in a sale even if not expressly stated.
Express Warranty
An explicit guarantee by a seller regarding the condition, quality, or performance of the product being sold.
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