All of the Following Comprise the Seven Ps of Services

question 135

Multiple Choice

All of the following comprise the seven Ps of services marketing except which?

• A)product
• B)process
• C)profitability
• D)people
• E)physical environment

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Definitions:

Personal Flaws

Characteristics or attributes of an individual considered as imperfections or shortcomings.

Pessimistic Explanatory Style

A tendency to blame oneself for negative events, believe such events will continue, and think they affect many aspects of life.

Depression

Characterized by an ongoing depressive state or diminished pleasure in everyday activities, this mental disorder severely impacts an individual's life.

Vulnerability

The quality or state of being exposed to the possibility of being attacked or harmed, either physically or emotionally.