Unlike Tangible Goods, Many Services Depend on ________, One of the Seven

question 25

Multiple Choice

Unlike tangible goods, many services depend on ________, one of the seven Ps of services, for the creation and delivery of the customer service experience.

• A) people
• B) profitability
• C) process
• D) productivity
• E) physical environment

---

Definitions:

Vietnam War

A protracted conflict (1955-1975) between communist forces in North Vietnam and South Vietnam (supported by the United States), leading to extensive casualties and political unrest.

New Society Programs

Initiatives or projects launched typically by governments or organizations aimed at societal improvement, such as reducing poverty, enhancing education, or innovation in social services.

Latino Rights

The socio-political movement advocating for the civil rights and equality of Latinos in the United States.

United Farm Workers

A labor union for farmworkers in the United States, known for its role in advocating for improved working conditions and wages.