Customers Will Often Judge the ________ of the Service Experience

question 16

Multiple Choice

Customers will often judge the ________ of the service experience based on the performance of the people providing the service.

• A) price
• B) productivity
• C) process
• D) quality
• E) physical environment

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Definitions:

Surplus Goods

Items that exceed what is needed or used, often produced in larger quantities than necessary, leading to excess inventory.

Jethro Wood

An American inventor credited with the patented design of the cast iron plow with replaceable parts in the early 19th century.

James Watt

James Watt was a Scottish inventor, mechanical engineer, and chemist best known for his improvements to the steam engine, which played a crucial role in the Industrial Revolution.

Turnpike

A high-speed road, usually a toll road, designed for swift and efficient travel over long distances.