How a Person Establishes Expectations for a Service Not Yet

question 11

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by which of the following?

• A) the economy
• B) consumer income
• C) word-of-mouth communications
• D) competitive trends
• E) how the organization delivers its service

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Definitions:

General Form

A standard way to write equations that allows for easy identification of key components.

Points

Defined locations in space, often represented as coordinates in a geometric or algebraic context.

Linear Depreciation

A method of allocating the cost of a tangible asset over its useful life in a linear, or evenly spread, manner.

Depreciates

To decrease in value over time, typically used in reference to assets or property.