Figure 4-7 -VALS Creates Profiles of People Based on Their Primary Motivation

question 54

Multiple Choice

Figure 4-7
-VALS creates profiles of people based on their primary motivation and resources. In the VALS framework (Figure 4-7) , D refers to

• A) Ideals.
• B) Achievement.
• C) Self-Expression.
• D) Survivors.
• E) Innovators.

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Definitions:

Internal Failure Cost

Costs incurred when a product or service fails to meet quality standards before it is delivered to the customer, including scrap and rework costs.

Quality Cost Report

A financial statement detailing the costs associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, and failure costs.

Prevention Costs

Expenses incurred to prevent defects in products or inefficiencies in services.

Delivery Cycle Time

The total time taken from receiving a customer order to the delivery of the product, measuring the efficiency of order fulfillment.