Some Companies Have Very Restrictive Return Policies, for Example, Accepting

question 137

Multiple Choice

Some companies have very restrictive return policies, for example, accepting returns only for store credit or not accepting them at all. Though these policies have a positive effect on sales figures, some customers end up frustrated because they have legitimate reasons for returning merchandise. Very restrictive return policies are likely a violation of

• A) the marketing concept.
• B) the customer relationship management concept.
• C) consumerism.
• D) social entrepreneurship.
• E) cause marketing.

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Definitions:

Legal Formalities

Specific procedures or requirements prescribed by law for validating contracts, agreements, or other legal instruments.

Testator

An individual who has made a will or testament to bequeath their estate upon their death.

Executed

Completed or carried out fully; in legal terms, often refers to fully signed contracts or executed legal documents.

Property Disposal

The act of getting rid of property, whether by sale, destruction, donation, or other means, especially in the context of public or corporate assets.