If a Bank Is Known for Delivering Customer Value Through

question 198

Multiple Choice

If a bank is known for delivering customer value through its focus on taking great care of customers,it is most likely focusing on providing its customers with the best

• A)assortment.
• B)products/services.
• C)price.
• D)customer service.
• E)availability.

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Definitions:

Theorists

Individuals who develop theories or ideas in a particular field of study or research.

Behavioural Approach

A psychological perspective focusing on observable behaviors, emphasizing the role of learning and environment in shaping behavior.

Strengths

The qualities or attributes that are considered to be positive and beneficial, contributing to effectiveness and success.

Weaknesses

Characteristics or areas that lack strength or ability, often leading to vulnerability or ineffective performance.