The Following Are Ways a Project Manager Can Manage a Customer's

question 96

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A) avoid the temptation to oversell the virtues of the project to win approval.
• B) make sure to develop a well-defined scope statement.
• C) delay communicating problems that you feel can be resolved without involving the customer.
• D) share significant risks that might disrupt project execution.
• E) make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Identity Theft

The fraudulent acquisition and use of a person's private identifying information, usually for financial gain.

Foreign Bank Account

A bank account located in a country outside of the account holder's country of residence, often used for savings, investments, or international business transactions.

Jurisdiction

The official power to make legal decisions and judgments, often within a specified area or over certain types of cases.

Cyber Crime

A crime that occurs online, in the virtual community of the Internet, as opposed to the physical world.