The Following Are Ways a Project Manager Can Manage a Customer's

question 96

Multiple Choice

The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT

• A) avoid the temptation to oversell the virtues of the project to win approval.
• B) make sure to develop a well-defined scope statement.
• C) delay communicating problems that you feel can be resolved without involving the customer.
• D) share significant risks that might disrupt project execution.
• E) make sure that customer interactions are handled in a competent and professional manner.

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Definitions:

Sensory Interaction

The process by which multiple sensory modalities interact to influence perception and behavior, such as how taste and smell combine to create flavor.

Serial Processing

A cognitive process in which the brain analyzes information in a sequential, step-by-step manner.

Top-Down Processing

A cognitive process that emphasizes the importance of conceptual knowledge, expectations, and memories in making interpretations and decisions, starting with generalities before moving to specifics.

Fragrant Odors

Pleasant and sweet-smelling scents that are often produced by flowers, herbs, spices, and other substances.