When Project Managers Reduce the Intensity of the Conflict by Smoothing

question 58

Multiple Choice

When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.

• A) eliminate
• B) control
• C) mediate
• D) arbitrate
• E) encourage

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Definitions:

Cohesiveness

The extent to which members of a group or team are attracted to each other and motivated to stay in the group.

Cognitive Dissonance

A psychological discomfort experienced when holding two or more conflicting cognitions (e.g., beliefs, attitudes).

Conflicting Cognitions

Refers to the situation when an individual holds two or more contradictory beliefs, ideas, or values, often leading to discomfort and the drive to reduce inconsistency.

Cohesion Levels

Describes the strength of bonds and unity among members within a group, affecting its functionality, performance, and sustainability.