Many Companies Implement _____ Systems That Integrate All Customer-Related Events

question 4

Multiple Choice

Many companies implement _____ systems that integrate all customer-related events and transactions.​

• A) CRM (Customer relationship management)
• B) TCO (Total cost of ownership)
• C) JIT (Just-in-time)
• D) RFID (Radio frequency identification)

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Definitions:

Employee Time Ticket

A document that records the amount of time an employee has worked on various tasks.

Cafeteria

A type of food service location within an institution, where patrons use a line to select from various dishes available on a self-service basis.

Predetermined Overhead Rate

A rate calculated before a period begins, used to allocate manufacturing overhead costs to units produced, based on a specific activity (e.g., machine hours or labor hours).

Manufacturing Overhead

The indirect costs related to manufacturing that are not directly tied to a specific product, such as factory rent or salary of supervisors.