Fiona Works in Customer Relations for a National Mail Order

question 23

Multiple Choice

Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making?

• A) nonprogrammed decisions
• B) executive decisions
• C) strategy decisions
• D) programmed decisions

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Definitions:

Manufacturer's Suggested Retail Price

The price that the maker of a product recommends it be sold for in retail stores, often seen as a way to standardize prices and maintain a perceived value.

Authorized Channels

Officially approved and recognized paths or mediums through which products or information are distributed, ensuring legitimacy and compliance with regulations.

Protectionism

A government policy aimed at restricting international trade to protect domestic industries from foreign competition.

Trade Feedback Effect

A phenomenon where an increase in exports leads to an increase in national income and thus an increase in imports.