Reginald Noticed in His Work as a Customer Service Representative

question 18

Multiple Choice

Reginald noticed in his work as a customer service representative that the majority of the likert-rating scales available have at least 5 to 9 response alternatives with:

• A) reverse coding.
• B) alternate forms.
• C) variability.
• D) verbal descriptors.

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Definitions:

Theoretical Approach

is a systematic way of considering events, behaviors, or situations, often based in theory and used to explain or predict outcomes.

Economic Systems

The structured set of methods and principles a society uses to produce, distribute, and consume goods and services, varying from capitalism to socialism.

Limitations

Restrictions or boundaries that define the scope of a particular process, study, or activity.

Gambling Agreement

A contract typically considered void because it involves betting on uncertain outcomes.