Which of the Following Is a Poor Example of Fostering

question 14

Multiple Choice

Which of the following is a poor example of fostering solid customer relationships?

• A) Waiver of transaction charges charged by financial institutions.
• B) Complementary air and water for vehicles at gas stations.
• C) Complementary Wi-fi Internet access to customers in a hotel.
• D) Restocking fees charged by online retailers for returned items.

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Definitions:

Attitude Formation

The process by which individuals develop their perspectives and feelings towards objects, people, or events, based on their experiences and thoughts.

Attitude Formation

The process by which individuals develop their perspectives and feelings towards objects, people, or events based on experiences and influences.

Direct Instruction

A structured, explicit teaching method that includes clear, specific instructions and demonstrations followed by practice and feedback.

Vicarious Conditioning

Learning behavioral responses through the observation of others' reactions to stimuli, without direct experience.