________ Are Instances in Which a Customer Connects with a Service

question 15

Multiple Choice

________ are instances in which a customer connects with a service provider or some other aspect of an organization.

• A) Codes of ethics
• B) Exit surveys
• C) Contact points
• D) Channel partners

---

Definitions:

Avoid Ethnocentrism

The practice of refraining from making judgments about other cultures based on the standards and norms of one's own culture.

Interpersonally

In a manner that pertains to or occurs between individual persons.

Politics From The Person

The idea that personal beliefs, values, and experiences significantly influence one's political views and actions.

Social Decentering

The psychological process of considering and adapting to the thoughts, feelings, and perspectives of others.