Which of the Following Is a Function of Customer Relationship

question 46

Multiple Choice

Which of the following is a function of customer relationship management software?

• A) Call quality monitoring and recording.
• B) Coordinated transfer, where a caller can be passed to another representative along with the data populated on a service representative's computer screen.
• C) Representative/agent state control.
• D) Automatically maintain a detailed audit history on customer accounts, transactions, and individual events.

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Definitions:

Scatterplot

A type of graph used in statistics to display values for typically two variables for a set of data and identify any correlations.

Histogram

A graphical representation of the distribution of numerical data, showing the number of data points that fall within specified ranges.

Marijuana

A psychoactive drug from the Cannabis plant used for medical or recreational purposes.

Scatterplot

A type of plot or mathematical diagram using Cartesian coordinates to display values for typically two variables for a set of data.