Which of the Following Strategies Should Be Adopted for Successfully

question 54

Multiple Choice

Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?

• A) Address customers using their first name irrespective of their consent.
• B) Always ask open-end questions to clarify or verify information.
• C) Always answer a phone call by the third or fourth ring.
• D) Multitask while attending to customers on the telephone to save time.

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Definitions:

Statute of Frauds

A legal principle that requires certain types of contracts to be written and signed.

Emergency

A sudden, urgent, usually unexpected occurrence or condition requiring immediate action or response.

Disclosing Identity

Revealing the true identity of an individual or entity, often in the context of legal and security procedures.

Misrepresentation

False or misleading statements that induce someone to enter into a contract, potentially rendering the contract voidable.