Which of the Following Statements Best Defines an Automatic Call

question 2

Multiple Choice

Which of the following statements best defines an automatic call distribution system?

• A) It refers to a form of caller identification system similar to home telephone caller ID systems.
• B) It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
• C) It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers.
• D) It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.

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Definitions:

Price Discrimination

A pricing strategy where identical or substantially similar goods or services are sold at different prices by the same provider in different markets.

Third-degree Price Discrimination

A pricing strategy where a firm charges different prices to different groups of consumers for the same product, based on their willingness to pay.

Tennis Lessons

Instruction or training sessions focused on improving a person's skills and understanding of the game of tennis, offered by professionals or experienced players.

Producer Surplus

The discrepancy between the amount sellers are prepared to take for a product or service and the actual payment they get.