Which of the Following Strategies Should Be Adopted for Successfully

question 54

Multiple Choice

Which of the following strategies should be adopted for successfully providing effective customer service over the telephone?

• A) Address customers using their first name irrespective of their consent.
• B) Always ask open-end questions to clarify or verify information.
• C) Always answer a phone call by the third or fourth ring.
• D) Multitask while attending to customers on the telephone to save time.

Familiarize with calculating variance and standard deviation of stock returns.

Grasp the concept of nominal, real, and after-tax rates of interest.

Analyze the effects of inflation on investment returns and purchasing power.

Comprehend the impact of government fiscal policies on interest rates.

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Definitions:

African American Grandparents

Grandparents within the African American community, often playing significant roles in family structure, including as primary caregivers or cultural conveyors.

Empty Nest Syndrome

The experience that relates to parents’ feelings of unhappiness, worry, loneliness, and depression resulting from their children’s departure from home.

Same-sex Couple Households

Domestic units consisting of partners of the same gender, with or without children, recognized in many jurisdictions as a form of family structure.

Sandwich Generation

Adults who in middle adulthood must fulfill the needs of both their children and their aging parents.