When Communicating with Diverse Customers, It Is Better to Describe

question 47

True/False

When communicating with diverse customers, it is better to describe people in general terms than to single a customer out or focus on exceptions in a group

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Definitions:

Bargain Collectively

The process by which employees negotiate contracts regarding wages, hours, and other terms of employment through their representatives.

Title VII

Refers to Title VII of the Civil Rights Act of 1964, which prohibits employment discrimination based on race, color, religion, sex, or national origin.

1964 Civil Rights Act

Landmark legislation in the United States that outlawed discrimination based on race, color, religion, sex, or national origin.

Disparate Impact

A legal theory under civil rights laws that practices may have discriminatory effects, even if not intentionally discriminatory.