James, a Sales Executive at an Apparel Store, Encounters a German

question 48

Multiple Choice

James, a sales executive at an apparel store, encounters a German customer who does not speak English. The customer tries to communicate his needs to James. After interpreting the customer's needs, James is still seeking clarity to help understand the customer better. James should next try to ________.

• A) adopt a flippant approach
• B) paraphrase the customer's message
• C) use humor and sarcasm
• D) pretend to address the customer's needs

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Definitions:

Closed Shop

A workplace where only members of a particular union are hired and where being a member of the union is a condition for employment.

Agency Shop

is a workplace where employees are not required to join the union, but must still pay union dues as the union negotiates on behalf of all employees.

Right-to-work States

States in the USA where laws prohibit union security agreements, allowing employees to work without being compelled to join a union.

Unionize Workers

The process by which workers come together to form a union in order to negotiate collectively with their employers.